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45 lines
1.9 KiB
Markdown
45 lines
1.9 KiB
Markdown
---
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weight: 12
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title: VictoriaMetrics Cloud Support
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menu:
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docs:
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parent: "cloud"
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weight: 12
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name: Support
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---
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## Basic Support
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All offerings include [Silver level](https://victoriametrics.com/plans-features/) of support, where we maintain the health of your deployments, perform system upgrades, and proactively contact customers if issues arise.
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All changes are logged and visible in the [Audit log](https://console.victoriametrics.cloud/audit ). For more details, check the [documentation](https://docs.victoriametrics.com/victoriametrics-cloud/audit-logs/)
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## How to Reach Support
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To contact support, use the [Contact Support](https://console.victoriametrics.cloud/contact_support) button in the Cloud UI.
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We categorize support requests into three types:
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- Issues
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- Feature Requests
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- General Questions
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### Common reasons to reach out:
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- Troubleshoot deployment, metrics reading, or writing issues.
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- Report potential bugs in VictoriaMetrics Cloud.
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- Increase the quota (default: 5 single nodes, 2 clusters). If more is needed, submit a support ticket.
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- Request a higher-tier plan or a custom tier.
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- Provide feedback.
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- General questions about the functionality.
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## Status Page
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Check the status of VictoriaMetrics Cloud [here](https://status.victoriametrics.com/).
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## Maintenance
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Maintenance of your deployments occurs during the maintenance window, which you can set in your deployment settings.
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VictoriaMetrics handles the infrastructure and deployment maintenance.
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For general updates, refer to the [status page](#status-page).
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## Enhanced Support and Guidance
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For enhanced support or guidance on VictoriaMetrics and observability, [contact us](https://victoriametrics.com/contact-us/) and see our [plans and features](https://victoriametrics.com/plans-features/)
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## Useful Links
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- [Service Level Agreement](https://victoriametrics.com/legal/cloud/terms-of-service/#service-levels)
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- [Terms of Use](https://victoriametrics.com/legal/cloud/terms-of-service/)
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